FOR IMMEDIATE RELEASE
October 5, 2023
MARTA GM/CEO RELEASES
ANNUAL CUSTOMER CHARTER
ATLANTA – During Customer Service Week, MARTA
General Manager and CEO Collie Greenwood released an annual Customer Charter to
show how MARTA will be delivering improvements for current and future riders.
“We are
laser-focused on making improvements, both large and small, throughout our
system,” said Greenwood. “By releasing this charter, we want to demonstrate to
our customers that they are central to everything we do, we’re also enlisting
their help in keeping us accountable over the coming year.”
MARTA is improving
service with new bus shelters and amenities and by providing more reliable,
real-time bus and rail arrival information. The Authority is also enhancing the
customer experience with improved platform lighting and a new Station Soccer
field at East Lake Station.
Below is the full
list of commitments CEO Greenwood released today:
- 200 new bus shelters and
amenities
- 20 CCTV security cameras in
surface parking lots
- 5 rail stations with resurfaced
parking lots
- 4 rail stations with brighter
platform lighting
- 4 long-term parking decks with
new payment systems
- 3 new Breeze Mobile 2.0
partners - Xpress, Ride Gwinnett, and CobbLinc
- 1 new Station Soccer pitch at
East Lake Station
- Reliable real-time bus and rail
arrival information
MARTA will refer
to the Customer Charter throughout FY24 to gauge the progress being made on
these improvements for its customers.
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