Bus Service Changes will be in effect for Routes 6 & 180 on December 16. |
Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.
Performance (June 2023):
In June 2023, there were 12.29 complaints per 100,000 bus
boardings. This exceeded the target of 8 complaints or fewer per 100,000 bus