Key Performance Indicators

Bus Complaints per 100K Boardings

Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.

Performance (February 2024):

In February 2024, there were 14.36 per 100,000 bus boardings. This did not meet the target of 8 complaints or fewer per 100,000 bus boardings.